the squeeky wheel gets way too much oil:: yelling louder does not make your arguments stronger
Last night, a friend of mine suggested to dine-out at Casa de Matteo in Old-Montreal. I had always heard good things about the Mexican restaurant long established in picturesque Old-Montreal, near the Centaur Theatre. And since I had seen their ads running during late night talk shows, I had a good idea of its warmth and charming decor. As usual, in order to reserve, I jumped on
montrealplus.ca to get the phone number. As I was calling the restaurant, I noticed some negative comments posted on the restaurant's profile in CitySearch.
After hanging up, I noticed that there are 23 Mexican restaurants registered on
restaurant.ca. Casa de Matteo was ranked 20th overall! I was surprised. I suddenly started worrying about the choice of restaurant for the evening. I noticed that there were a whole bunch of sad insatiable people out there! Several complaints about the price, variety of the meals, the quantity served, the lighting of the place, and even the ethnicity of the owner...
I was about to call back to cancel my reservation, when I decided to look at the other restaurants ranked as well, in order to compare. I noticed similar comments, by mostly he same people on the other restaurants. Puzzled, I decided not to cancel and go forward with our plans, and judge the resto on my own!
Thank god I did, and goodness gracious I read the comments. Like a bad movie that you've been over-warned about, I really enjoyed myself! True, it took a while to be seated, but the service was good. The food was a bit greasy but better than expected, it was pricey but cheaper than I was warned and the whole experience was definitely worth it!
I realized that a lot of the comments posted on restaurant.ca probably were right, but not as alarming as the site made it sound!
morale: it is good to ask for opinions, but rely on your own abilities and judge for yourself!
real lesson learned: people will take the extra effort to go sit down and write a comment about a bad experience, but not necessarily for a good or average one.
afterthought: how come the same people complain about the same problems at all the other restaurants?